Terms of service

The website (from now on also referred to as "Site" or "website"), of SportLab Milano SRLS (from now on also referred to as "company"), legally represented by Milano Ida Maria, located in Via Casoretto 32, 20131, Milan, duly registered with the Milan Chamber of Commerce identified with the REA code: MI - 2617657, with VAT number: 11661500964, has been designed for the retail sale of cosmetic products, particularly useful in sports, and Made in Italy beauty fields (from now on also referred to as "products").

Below, the User will find the general terms and conditions of sale, such as to regulate the relationship between the Company and the Customer.


1.1 CGV

These general conditions of sale (hereinafter"GCS"”) are valid for purchases of products in the electronic catalog of SportLab Milano SRLS at the time of placing the order and viewable online.

Particular attention is paid to the images accompanying the description of a Product, which are introduced by way of example to allow a better perception of the various colors, which is why they could be perfectly identical to the product itself, but differ in size and color. due to the different perception of the product between the web and physical reality. For each they are presented as the most accurate possible in order to be a faithful reproduction of the product in the catalog.


Please note that the GCS can be modified and / or updated at any time by SportLab Milano SRLS.

They will be valid and effective from the date of publication of the same on the Site.


The user who accesses the Site to complete one or more purchases can be understood as a consumer. This meaning includes:

 the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (hereinafter also referred to as "Consumer Customer");
a professional one, a category that includes: the natural or legal person who acts in the exercise of his business, commercial, craft or professional activity (from now on also referred to as "Professional Client" and where it is not necessary to distinguish them within these GTC even separately, the "Customer" and jointly the "Customers") is required, before sending the order, to carefully read these GTC which have been made available to him on the Site and which will be available for consultation at any time.


2.1 The sales contract

Pursuant to the legislation envisaged by section II of Legislative Decree no. 206 (Consumer Code) as amended and for sales with electronic tools by Legislative Decree 9 April 2003, n.70 s.m.i. the rules on contracts concluded at a distance are applied. The contract is therefore considered valid and effective pursuant to Italian law, interpreted in accordance with it.


3.1 Purpose of registration

To conclude the sales contract, the customer must, without this entailing any obligations, register on the Site, indicating his email address and choose an adequate password. In addition to these dates, he must also provide: 

name, surname or company name in the case of companies;
date of birth.

When placing the order, the Customer will be further requested:

residential / registered address;
telephone number;
shipping address if different from residence / headquarters;
tax code or VAT number.

The data indicated above and provided by the Customer to the Company are subject to the privacy legislation (which we invite you to consult in case of doubts), pursuant to and for the purposes of Legislative Decree No. 196/2003 and Reg. EU n. 679/2016 (so-called GDPR). In any case, the Customer can modify such data at any time by accessing their profile.


4.1 Conclusion

The contract is considered concluded between the Company and the Customer with the acceptance of the order by SportLab Milano SRLS, which will be communicated to the user at the email address provided during registration on the Site.

4.2 Confirmation

The order confirmation will indicate the date and time of execution of the order and the relative order number, so that it can be used for any communication with the Site staff. If it is necessary to change the data entered by the Customer, all summarized in the confirmation of the order, please be quick and contact our email address: .

4.3 Non-acceptance

If SportLab Milano SRLS is unable to accept the order, it will promptly notify the Customer at the email address provided during registration.

4.4 Customer's Charges 

In accordance with the Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, to place an order the Customer must:

insert a Product in the cart by clicking on the relative icon near the Product itself;
at the end of the selection of the Products placed in the cart, to proceed with the purchase, the Customer must click on the "Proceed with the Order" button;
the Customer must then register, access the Site with their credentials or enter their data for a quick purchase without registering on the Site;
the Customer can choose the shipping methods and must accept these GCS without reservation;
the Customer can thus proceed with the payment of the Products and delivery costs in the following ways: i) Visa or Mastercard credit card; ii) Paypal express checkout; iii) marking or with any other methods provided on the Site (as regulated in the following point);
at the conclusion of the order, the Site will automatically assign a unique number which will be shown on the final purchase summary page;
Sportlab Milano SRLS, after verifying the payment and the actual availability of the Product, will send the Customer the order confirmation which will contain the following information: number and date of the order; detail of the Product (s), quantity, price; type of payment chosen; cost of delivery; total order amount;
the Customer undertakes to verify the correctness of the data in the order confirmation e-mail and to report any errors to Sportlab Milano SRLS.

Once these formalities have been fulfilled, the Customer must print or save an electronic copy or keep these GCS as required by Legislative Decree no. 206/2005.

4.5 Customer acceptance of terms and conditions

By placing the order using the methods described on our Site, the customer declares to have read and accepted the information provided during the purchase procedure, to have understood them and to fully accept the GCS reported here. Which form an integral part of the sales contract concluded between the Customer and the Company.

4.6 Product Availability 

The products on the Site are available in stock. The availability in the warehouse is precise, but the fact remains that there may be small delays in communication between the actual stock in the warehouse and the situation reported on the site. Consequently, the availability of the article in some rare cases may not be guaranteed with certainty. If one or more items ordered are not immediately available for shipment and to avoid further delays in delivery, our staff will replace the missing products with products with similar characteristics. In any case, the Customer is promptly notified and the possibility of changing the Order is granted.

4.7 Products in the shopping bag

The inclusion of one or more products in the bag does not imply the commitment to necessarily complete the purchase. This will be considered concluded only upon completion of the purchase procedure, until then the user is granted the possibility to:  

modify the quantity and / or delete the Products already included in the cart; 
add other products to the cart.

4.8 User account

In the "my account" section, the Client's reserved area will be available on the Site, where he can view information relating to his account and monitor:

the status of the order;
any return requests;
make delivery requests to multiple addresses.

In any case, the order will be archived in the SportLab Milano SRLS database for the time necessary for its execution and, in any case, within the terms of the law.


5.1 Credit card

The Site accepts both Visa, Visa Electron and Mastercard credit cards as payment methods. according to the procedures of your credit institution, which immediately after the conclusion of the order, in the manner described above, will immediately charge the amount relating to the purchase made. 

5.2. Paypal

If the purchase is concluded with the PayPal payment method, this will immediately charge the amount relating to the purchase made.

5.3 Order cancellation

If the order is canceled, the Customer will be requested by our staff to cancel the transaction and release the committed amount in the event of non-acceptance of the same by SportLab Milano SRLS. 

As for the timing, the release times depend exclusively on the banking system and can reach their natural expiry date (24 days from the date of authorization). Once the transaction has been canceled, in no case can the Company be held responsible for any direct or indirect damage caused by delay in the failure to release the amount committed by the banking system. In the event that the Customer's order is processed after the 23rd day from the forwarding date, SportLab Milano SRLS will in any case charge the Customer's credit card for the amount due, even if in advance of the material delivery. of the goods, in order to avoid the transaction authorization expiration (24 days). SportLab Milano SRLS reserves the right to request additional information from the customer (such as mobile or landline number) or to send copies of documents proving ownership of the card used. In the absence of the required documentation, the Company reserves the right not to accept the order. 

5.4 Clarifications

It is specified that:

 at no time during the purchase procedure is SportLab Milano SRLS able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. 
No computer archive of SportLab Milano SRLS will keep such data, therefore it can in no case be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment of products purchased on .



 The selling price of the products follows some standard criteria, such as:

use of the euro as a currency;
finished price, inclusive of VAT and all other taxes;
compliance with the public offer governed by art. 1336 of the Italian Civil Code, subject to price changes by SportLab Milano SRLS;
sale price considered valid until the communication of the acceptance of the order;
any discount codes, unless otherwise explicitly indicated, are always considered non-cumulative;
the shipping costs and any additional charges (e.g. customs clearance), if present, although not included in the purchase price, will be indicated and calculated in the purchase procedure before the order is placed by the Customer and also contained in the web page summarizing the order placed.


The billing of each order that is shipped by SportLab Milano SRLS is accompanied by a detailed Transport Document as required by the D.P.R. 21 December 1996 n. 696. 

In the case of an order placed in Italy or in France, the invoice relating to a purchase will be issued only upon request, which can be carried out at the time of ordering by indicating the number of your VAT number in the appropriate field. The document will be sent to the e-mail address used at the time of the order. If the purchase is made from Spain, the invoice will be issued and automatically transmitted to the Customer by e-mail.

It is specified that it is not possible to request billing for a previously processed order, but only for the order in progress. 


8.1 Courier

SportLab Milano SRLS will promptly deliver the Products purchased by courier, exclusively in Italy, through the Bartolini company, and in the countries of the European Union, through the DHL company. Delivery takes place from Monday to Friday during the normal working hours.

8.2 Delivery times

From the date of purchase, the products will be delivered within 15 working days, unless a different deadline has been agreed between the parties.  

It is specified that the delivery times are for indicative purposes only and, although usually respected, SportLab Milano SRLS does not assume any commitment or guarantee of compliance with them, so in no case can direct damages be charged to SportLab Milano SRLS / or indirect due to delayed delivery.

8.3 Causes of force majeure

SportLab Milano SRLS assumes no responsibility for disservices attributable to force majeure if it fails to execute the order within the time stipulated in the contract.

8.4 Customer's Charges

Upon delivery of the Products by the courier, the Customer must check that:

the number of packages delivered corresponds to what is indicated in the accompanying document;
the Products indicated on the packaging correspond to what is actually indicated on the invoice / receipt;
the packaging is intact, not damaged or in any case altered even in the closing materials (adhesive tape or strap).

It is specified that the Customer acknowledges that the withdrawal of the Product is a specific obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order, the goods go into storage after 2 delivery attempts. The customer is left with the "notice" of non-delivery. After 10 days of storage, the goods are returned to the sender. In the event of failure to collect the Product within five working days of the first delivery attempt, SportLab Milano SRLS may invoke the termination of the contract pursuant to art. 1456 of the Italian Civil Code Once the contract is terminated, the total amount paid by the Customer will be refunded, less the costs of unsuccessful delivery of the Product and the return costs. The termination of the contract and the refund amount will be communicated to the Customer via e-mail.

8.4 Any damage

The Customer is required to promptly indicate via email any damage to the packaging and / or the Product or the mismatch in the number of packages or indications.

In any case, no responsibility can be attributed to SportLab Milano SRLS in case of delay in the order or delivery of the order. 

8.5 Delivery costs

Delivery costs vary depending on the destination, weight and volume of the Products, and are considered to be charged to the Customer. 


9.1 Defects and / or vices of conformity

If one or more products should present: lack of conformity, flaws, defects or discrepancies with respect to the product included in the contract, stipulated according to the procedures described above, or if it differs from the description published on the site or does not show the promised qualities, yes applies the provisions regarding the Legal Guarantee by art. 128 and following of Legislative Decree 205/2006 (Consumer Code).

In any case, the Customer is required to report the defect or defect to the Company's email address within two months of discovery. 

9.2 Exceptions

Any failures or malfunctions caused by accidental events or by the Customer's responsibility or by a use of the Product that does not comply with its intended use and / or as provided in the technical documentation attached to the Product are not considered covered by the legal guarantee.

Please note that a minor lack of conformity does not give the right to terminate the contract, even if it was not possible or it is considered excessively burdensome to carry out the replacement remedy. 

9.3 Liability

Sportlab Milano SRLS guarantees the product within 2 years from delivery. Subsequently, any defect included in the aforementioned is no longer guaranteed.

9.4 Legal action

The direct action to assert the defects not maliciously concealed by the seller is prescribed within twenty-six months from the delivery of the goods, provided that the Customer has reported the defect in question within 2 months of discovery and no later than the 2-year warranty, starting from the date of delivery of the goods, provided by Sportlab Milano SRLS.

9.5 What can the Customer do?

If the Consumer finds a lack of conformity, he can request, at no cost, including shipping costs, the restoration by repair or replacement, at his choice, unless the remedy is objectively impossible or excessively expensive compared to the other. 

If one or more replacements are requested, they will be carried out within a reasonable time from the request and must not cause significant inconvenience to the Customer, taking into account the nature of the Product and the purpose for which it was purchased.

Alternatively, the Consumer is given the opportunity to request, at his choice, an appropriate reduction in the price or the termination of the contract if one of the following situations occurs:

replacement is impossible or excessively expensive;
the Company has not provided for the replacement within a reasonable period;
the replacement previously carried out has caused considerable inconvenience to the consumer.

9.6 Excessive burden

The imposition of unreasonable expenses on the Company is considered excessively burdensome, in relation to some factors, namely:

value that the Product would have if there was no lack of conformity; 
extent of the lack of conformity; 
possibility that the alternative remedy can be carried out without significant inconvenience to the Consumer.

9.7 Further proposals of the Company

Sportlab Milano SRLS, if there is a lack of conformity, can offer the Customer further remedies, as long as they are possible, so that the following effects occur:

if the Customer has already requested a specific remedy, the seller remains obliged to implement it, with the necessary consequences regarding the expiry of the reasonable term for repairs or replacements, unless the Customer accepts the alternative remedy proposed;
if the Customer has not already requested a specific remedy, the Consumer must accept the proposal or reject it by choosing another remedy proposed by the Company, pursuant to this article.

9.8 Relations with professionals 

The guarantees described above apply in the case of Consumer Customers. If there is one of these problems with a Professional Client, the legislation provided for in Articles 1490 and following Italian’s Civil Code.


10.1 Address 

In the event of a complaint, Sportlab Milano SRLS requires written communication by registered letter with return receipt to its registered office: Via Casoretto 32, 20131, Milan. An advance communication by email to the address: .

It is specified that complaints made by e-mail or form of contact on the site are neither considered accepted nor considered valid, but only those made by registered mail.

10.2 Further communication 

For any problem or anomaly encountered, before embarking on the complaint route, the Customer is invited to contact the Sportlab Milano SRLS staff via the specified email address, so that the problem can be resolved quickly. 


 Customer data are processed by Sportlab Milano SRLS in accordance with the provisions of the legislation on the protection of personal data pursuant to and for the purposes of Legislative Decree no. 196/2003 and of the EU Reg. N. 679/2016, as specified in the information provided on the Site, for which the User is invited to read it in the specific section dedicated to the "Privacy Policy".


All the contents present on, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by the legislation on copyright and by the legislation for the protection of trademarks. (Law n.633 of 22 April 1941 and subsequent amendments, Royal Decree n.929 of 21 June 1942 and subsequent amendments) and are covered by copyright. 

The reproduction, even partial of the contents, texts, documents, trademarks, logos, images, graphics, is prohibited. Any abuse will be prosecuted according to the laws in force.


Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated online through the Site is subject to the mandatory territorial jurisdiction of the place of residence or domicile of the Consumer Customer and in any case the jurisdiction of the State is competent. Italian.


Sportlab Milano SRLS believes in the quality of its products and tries to offer the best quality of ingredients on the market. Given this, it is specified:

make sure you are not allergic to any of the ingredients in the products before application;
Sportlab Milano SRLS cannot be held responsible for any reactions to the ingredients of the products sold;
none of our products should be used as a substitute for medical or clinical treatment;
the information published on the Site is not intended as cures or treatments for dermatological problems and should in no way be considered as such;
the advice given on the Site is for information purposes and is in no way intended as a substitute for the opinion of a doctor;
please consult your doctor if you have any questions.